End-User Computing (EUC) Support Services

Our client is one of the oldest private “A Class” scheduled banks in India. It has a network of over 426 branches and more than 257 ATMs across the country. Bank was looking for an IT infrastructure partner to support 2000 end-users with 3600 assets spread across all the branches and ATMs, which are 80% in major metros.

Interrupted

Business Operations

Decreased

Operational Efficiency

Vulnerable

Endpoints

End-User Computing (EUC) Support Services

Our Solutions & Approach

We approached our client’s business challenges by seamlessly implementing both on-site and off-site service desks. We managed the bank’s ITSM and ITAM tools. We engaged 17 on-site and shared resources. We also delivered daily, weekly, monthly and quarterly reviews.

Benefits

The client benefited by reducing on-site customer visits by 30%. We ensured smooth business operations with remote ticket resolution. We delivered value by securing the endpoint devices and assuring uptime availability with continual improvements.

Smooth

Business Operations

Secured

Endpoint Devices

Remote

Ticket Resolution

Why Inspirisys is the Best End-User Computing (EUC) Support Service Provider?

Our End-user support services are delivered by IT support professionals with strong domain expertise. We deploy on-site and off-site service desk with 24x7 support. With 25 years of expertise in IT infrastructure services, we deploy state-of-the-art IT infrastructure solutions and services.

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Hybrid End User Management Services

Our client is a global automotive component manufacturer with 35 manufacturing facilities and 11 engineering centers in 10 countries across 3 continents. The client IT team was facing uptime challenges due to a de-centralized delivery model with a high dependency on people resulting in frequent downtime. The existing service delivery model was inflexible, rigid, and impacting 3000 users across 28 locations in India. The customer wanted a cost-effective, superior service delivery framework to achieve zero production impact.

Managed Data Center Services

Our client is a technology consulting and digital solutions company with 593 patents filed for 53 of the global top 100 Engineering R&D spenders. They were looking for an experienced partner to manage one of their smart city projects in Maharashtra. The organization required end-to-end 24/7 support to ensure maximum data center uptime.

Data Center Modernization Solution

Our client is an International Container Terminal operator in Chennai with yard capacity of around 1.25 million TEUs per annum. It envisaged to modernize the TOS application. Existing partners took care of the application modernization and migration. The client was looking for a system integrator for data center modernization.

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