Hybrid End User Management Services for a global automotive component manufacturer

Our client is a global automotive component manufacturer with 35 manufacturing facilities and 11 engineering centers in 10 countries across 3 continents. The client IT team was facing uptime challenges due to a de-centralized delivery model with a high dependency on people resulting in frequent downtime. The existing service delivery model was inflexible, rigid, and impacting 3000 users across 28 locations in India. The customer wanted a cost-effective, superior service delivery framework to achieve zero production impact.

Interrupted

Business Operations

Lack of SLA

KPIs & Outcome-based delivery

Inefficient

& Decentralized Helpdesk Management

Hybrid End User Management Services for a global automotive component manufacturer

Our Solutions & Approach

End User Management Services with Centralized Technical Service Desk with well-defined Program Governance structure.
Key focus on User Delight, SLAs and KPI led delivery.
Hybrid delivery model with Exclusive On-site & Remote resources and Shared On-Demand resources.
ITSM and ITAM Tool led Service Management approach for Incremental progression to End User experience KPIs driven IT Operations.
Phase wise automation approach to digitize/automate most of the frequently occurring end user related issues.
Structured and Systematic Continuous Improvement Plan to reduce incidents.

Benefits

Improved Customer Satisfaction index
Considerable reduction in Incident Count, by optimization
Reduction of critical business impact by improving Service Process maturity
Zero production impact, with robust business continuity process

25%

increase in productivity

20%

Improvement in CSAT and User Experience

10%

reduction in Incident Count, by optimization

Why Inspirisys is the Best End User Management Service Provider?

Our End-user Managed services are delivered by IT support professionals with strong domain expertise. We manage more than 3 lakhs Endpoint devices under Inspirisys care. We complement End User Managed Services with our Workplace Transformation Solutions to assist the customer with their digital transformation journey. We extend our hybrid delivery model of on-site and off-site service desks with a 24x7 support window. With 25 years of expertise in IT infrastructure services, we deploy state-of-the-art IT infrastructure solutions and services.

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