Our Solutions & Approach
We approached our client’s business challenges by designing Hybrid Infrastructure Managed services (Onsite + Remote) for 24/7 proactive monitoring and management from our Integrated Global Service Center (IGSC) and led the strategy for Server consolidation solution and implemented an effective Cloud hosted DRaaS solution. We also supported with end-user device uptime services and On-Prem Managed services for 2 facilities to manage active directory, anti-virus, and messaging services.
Benefits
- The client benefited from our premium support with certified and skilled resources. They reduced the operational interruptions with the proactive remote monitoring system. We provided value by offering 24/7 premium support with certified and skilled resources. Infrastructure consolidation & optimizations triggered a saving of 25% of IT Operations spending, On-demand service availability for the dynamic provisioning & de-provisioning of Infrastructure Workloads, directory providing a savings of 20% of IT infrastructure spending. During the Chennai flood disaster when entire production infrastructure was submerged, we sustained for more than a week with DR. The client highly appreciated our work in difficult times.
Premium Support
With certified and skilled resources
Proactive
Monitoring to reduce operational interruptions
SLA-based
Service engagement