Remote Infrastructure Monitoring for Uninterrupted IT Operations

Our client is a 25 years old organization, trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. The firm experienced reduced IT infrastructure availability and high costs of downtime. As the IT operations are often interrupted, the organization envisioned gaining maximum infrastructure uptime with proactive monitoring.

Interrupted

IT Operations

High costs

of Downtime

Reduced

Availability

Remote Infrastructure Monitoring for Uninterrupted IT Operations

Our Solutions & Approach

We approached the client’s business challenges with proactive IT infrastructure monitoring and alerting services from our Remote Infrastructure Monitoring (RIM) facility. We deployed skilled IT resources for managing the client’s IT infrastructure in Chennai and Bangalore. With ITIL-based service delivery framework, we offered SLA-based hybrid L1 and L2 support and remote support for overseas locations such as US, UK, APAC and MENA.

Benefits

The client benefited from 99.9% uptime with seamless and uninterrupted IT operations as a result of proactive monitoring.
Our 24/7 premium support with certified and skilled resources helped the client to focus on their business priorities.

99%

Uptime

Uniterrupted

IT Operations

24x7

Professional Support

Why Inspirisys is the Best Remote Infrastructure Monitoring Service Provider?

Inspirisys Integrated Global Service Centre (IGSC) caters to Remote Service Delivery through exclusive & shared resources for clients spread across geographies. Our technical experts ensure seamless availability of applications and optimal uptime of underlying Infrastructure subsystems with monitoring and round-the-clock administration. Best of breed tools and technologies bolstered with secured network connectivity to client Infrastructure from IGSC & its DR are the key drivers. The facility provides integrated service delivery across IT infrastructure, security appliances & application stack for domestic and global clients.

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Infrastructure Solution for SAP HANA 2.0

Our client is an power distribution company owned by the Government of India. Envisioning to make data-driven decisions, they aimed to gain quick access to data and analytics. They contemplated to have powerful infrastructure solution with latest technology relevance, scalability with investment protection and highest application uptime for the SAP HANA 2.0 Solution.

Proactive Security Event Monitoring System - SOC

Our client is a major private sector bank with 2136 branches across 27 states in India. The bank was evaluating potential enterprise security service providers to integrate and effectively monitor the security events in Windows, Linux, network and other devices. Being one of the top private sector banks in the country, it was vulnerable to cyber-attacks.

Remote Infrastructure Management Services

Our client is a private non-banking company offering finance schemes for commercial vehicles & construction equipment with 49 branches in Tamil Nadu, Kerala, Karnataka and Andhra Pradesh. They were looking for a reliable and flexible managed services partner to support & manage their critical infrastructure in DC and the DR Services.

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