The Challenge
Our client is a major private sector bank headquartered in Kerala, India. Their traditional banking system had increased the customer waiting time which in-turn took an adverse impact on the customer experience. They wanted to automate the account opening procedures, cash deposits & withdrawals, cheque deposits, and passbook entries.
Vertical
Banking
Practice
Infrastructure
Prolonged
Customer Waiting Time
Dipped
Customer Experience
Inefficient
Operating Models
Our Approach
Inspirisys proposed self-service digital banking kiosks that offer customers, choice & flexibility to carry out their transactions at a more convenient channel. We approached their challenges with cheque deposit kiosk integrated with bulk cash acceptor, passbook printing kiosk and account opening kiosk with a complete software solution. Also, we incorporated Kiosk application software with core banking solution, UDAI server for e-KYC or Aadhar authentication, NSDL server for PAN verification, ATM connect 24 Switch, BPM, CRM modules and CTS application server. We offered convenience to the banks’ customers to bypass teller lines and swiftly complete typical branch transactions such as account opening, passbook printing, and cheque deposit.
Benefits
The client benefited from the complete modernized and automated digital banking solution. We helped them to enhance their customer experience and bridged the gap between their online and branch banking services.
Enhanced
Customer Experience
24x7
Impeccable Service
Reduced
Operational Overheads
Why Inspirisys is the best digital kiosk solutions provider?
Our highly specialized digital kiosk experts surround every aspect of the kiosk built-with on-demand features and functionalities. With our vast experience in providing kiosk solutions across various verticals, we deliver best-fit customized digital kiosks to enterprises across various industries.
How We Help Our Clients
Let’s talk about your business needs
Fill out the form below and our experts will get back to you