Desktop Support Engineer

Role Summary:

As a Desktop Support Engineer, you will play a crucial role in providing technical support and ensuring the smooth operation of our IT infrastructure. You will be responsible for troubleshooting and resolving hardware, software, and network issues for end-users. Your role involves installing, configuring, and maintaining desktop systems, as well as offering timely technical assistance to ensure minimal downtime and maximum productivity. You will also collaborate with other IT teams to ensure efficient support and service delivery while maintaining security protocols and best practices.

Key Responsibilities:

• Set up desktops, computers, servers, peripherals, cameras, and test network connections.
• Installation of servers, laptops & printers and troubleshooting skills.
• Addressing user tickets regarding hardware and networking.
• Guide users with simple, step-by-step instructions.
• Good in antivirus installation & maintenance.
• Conduct remote troubleshooting and test alternative pathways until the issue is resolved.
• Help create technical documentation and manuals.
• Hands-on experience with Windows.

Qualification:

• Any Engineering graduate with a minimum of 1-3 years of experience in Infrastructure Management.
• Excellent communication skills.
• Preferred MCSE / CCNA / ITSM / ITIL certification.