Norms for processing investor's service requests by physical securities holders:
Attention of the Physical Securities Holder is invited to Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated 16th March, 2023 issued by SEBI.
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Common and simplified norms for processing investor service requests pertaining to furnishing of PAN, KYC and nomination details by Registrar and Transfer Agents (RTAs).
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Electronic interface for processing investor’s queries, complaints and service requests.
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Mandatory furnishing of PAN, KYC details and nomination by holders of physical securities.
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Freezing of folios without valid PAN, KYC details and nomination.
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Compulsory linking of PAN and Aadhaar by all holders of physical securities.
SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:
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Registering / Updating the KYC details |
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Sl. No. |
Particulars |
Form |
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1 |
PAN |
ISR-1 |
|
2 |
Nominee details |
SH-13, SH-14, ISR-3 (As applicable) |
|
3 |
Contact details (postal address, mobile no. & email) |
ISR-1 |
|
4 |
Bank details |
ISR-1 |
|
5 |
Signature |
ISR-1, ISR-2 (As applicable) |
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Processing of various service requests |
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|
1 |
Issue of Duplicate securities certificate |
ISR-4 |
|
2 |
Replacement / Renewal / Exchange of securities certificate |
ISR-4 |
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3 |
Consolidation of securities certificate |
ISR-4 |
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4 |
Sub-division / Splitting of securities certificate |
ISR-4 |
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5 |
Consolidation of folios |
ISR-4 |
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6 |
Endorsement |
ISR-4 |
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7 |
Change in name of the holder |
ISR-4 |
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8 |
Change in status from Minor to Major and Resident to NRI and vice versa |
NA |
|
9 |
Claim from Unclaimed Suspense Account & Suspense Escrow Demat Account |
ISR-4 |
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10 |
Transposition |
ISR-4 |
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11 |
Transmission |
ISR-5 |
The Contact details of RTAs are as follows:
M/s. Link Intime India Private Limited
C 101, 247 Park, L B S Marg, Vikhroli West, Mumbai - 400 083.
Tel: 022-49186270
Fax: 022-49186060
Email: [email protected]
Website: www.linkintime.co.in