WMS SOLUTIONS

In today’s competitive environment, the cost and time required to hire, train and retain on-site technical staff are really challenging. The challenge even gets tougher as new products get released to the market faster and you need reliable technical personnel who can understand and fix the problems for customers.

Inspirisys provides the best onsite support as a part of warranty service is based on RMA, a technician visits the customer’s place to ascertain and fix issues onsite, either by replacing parts or minor rework.

We have one of the largest service support networks in India to provide service support to our partners. Our service support centers cover more than 600+ locations in India, which makes us a “Preferred National Service Partner” for Original Equipment Manufacturers (OEM) and Systems Integrators.

We aim to become a leader in the service industry, by expanding the service network at the remotest location of India through partners. We consistently surpass benchmarks and come up with innovative solutions so that we can place customer delight at the heart of our every business action by understanding the customer needs, integrating information to evolve effective solutions, and by using available resources to deliver optimum results.

Onsite support services include the following services:

• Break-fix with various response levels (SLAs based)
• Reverse Material Authorization (RMA)
• Part replacement as well as unit level replacement

Fresh/bulk Installation

Proper installation mitigates the risk of operational disruption that is often associated with large-scale installations and is critical to the long-term performance of a printing and imaging device or system.

Backed by an extensive PAN India service network, Inspirisys delivers standard hardware installation support to single as well as multiple customer locations across India. With each installation solution that is pre-configured and customized to serve the specific requirements of original products.

Equipment and Design Manufacturers (Original Equipment Manufacturers & Original Design Manufacturers), as well as large end-users of printing & imaging products, Inspirisys ensures that the entire installation process is seamless, standardized, and in accordance with the defined Service Level Agreement (SLA).

We offer a range of single or multi-stage installation packages, including one or more of the following services:

• Unpacking of equipment
• Power testing at site
• Physical installation of hardware components
• Integration of new hardware with existing network/system
• Diagnostic exercise to test compatibility and functionality
• Documentation, installation, sign-off, and associated reports
• Submission of the installation report

AMC Support

Our Annual Maintenance Services outline the ongoing upkeep and routine monitoring of printing, imaging, display products, etc. Designed for both small and large end-users of printing & imaging equipment, Inspirisys’ comprehensive and non-comprehensive Annual Maintenance Contracts (AMCs) are the complete service bundles, offering integrated support and maintenance for single device users as well as for multi-product and multi-vendor environments.

This allows customers to get the benefit and convenience of a unified service for their multi-brand equipment, with the added advantage of flexibility, cost-effectiveness, and superior service delivery.

Inspirisys follows a ‘preventive maintenance approach’ and a systematic process of inspection, detection, and correction to ensure that incipient failures are identified much before they develop into major faults and that the installed equipment always in working mode. Our annual maintenance services are tailor-made to service every category of printing, imaging and display equipment user. These tailor-made services help to accommodate and fulfill stringent Service Level Agreements (SLA) and Turn-Around-Time (TAT) commitments to minimize downtime and in the long run, safeguard the customer against uncertainty and inconvenience.

Consumable Support

Presently, we provide consumables (Toner, Ink, Drums, and Cartridges) at competitive rates to our clients. Send an email to us: [email protected] with details of your requirements.

Note: We don’t sell “compatible” cartridges. Our experience is that the use of original consumables is the best way to maintain print quality and printer reliability.