Team Lead - EUS

About Us:

With a legacy of over 25+ years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud Services, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Role Summary:

As a Team Lead for End User Services, you will be responsible for managing a team of support engineers to provide comprehensive technical assistance to end-users. Your key responsibilities include overseeing daily operations, ensuring timely issue resolution, and optimizing support workflows. You will also lead troubleshooting efforts, manage escalations, and collaborate with cross-functional teams to improve service delivery. Your role requires strong leadership, technical expertise, and the ability to drive continuous improvement while ensuring adherence to service level agreements (SLAs) and organizational standards.

Key Responsibilities:

• To achieve revenue targets related to service operations.
• To manage customer service operations with a team of service engineers.
• Managing service operations with a span of control extending across multiple locations.
• Responsible for leading the SLA compliance & contract on time by meeting expectations of the customers.
• Monitor service delivery, quality, cost and track profitability.
• Plan and implement customer retention and development strategies.

Qualification:

• B.Tech/BE degree with a minimum of 6–8 years of experience in a similar role.
• Excellent communication skills.
• Self-starter with a strong customer focus.