Finacle L2 Application Support

About Us:

With a legacy of over 25+ years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud Services, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Requirements / Responsibilities:

Primary Activities:

• Under general supervision, perform assignments of moderate complexity in the assigned Group.
• Provide L2 level support for Functional as well as technical issues in Finacle CBS reported by L1 team or any other team.
• Supporting the following Finacle Application modules
• Branch Operations
• CASA, TD, Loans, Trade Finance, CRM and Locker
• Alternate Delivery Channels
• NEFT/RTGS Process
• SWIFT
• Clearing
• Utility Payments
• Financial Inclusion Related
• Product Fatal error analysis.
• Review the Application logs
• Finacle Core customization
• Attend and resolve the customer calls/issues assigned to them from time to time.
• Manage the application deployments as per the defined process.
• Monitoring Application Services and availability
• Track and escalate the call to Service Providers, if the problem requires their assistance to resolve the call.
• Assignments require use of independent judgment to a moderate extent, application of programming /software principles, theories and its related concepts.
• Primary Testing for the fixes received from vendor in T&D.
• Support bank in UAT for the fixes received from vendor
• Follow change management process and raise CMAs for movement to production for fixes / releases received. 
• Carry out DC-DR activity as and when scheduled
• Management of application trace file and log files to maintain sufficient space availability on application servers
• Participate in project review meetings.
• Provide weekly updates to immediate supervisor.
• Effective communication with immediate supervisor, peer group and counter parts.

Yrs Of Exp: 2 - 8 Yrs